FAQS

How long will it take for my order to get to me? All orders are shipped via DPD and take 510 working days. For more information, please see our Shipping & Delivery page.

Can I order Internationally? We currently ship within the United Kingdom, Europe, the United States and Australia. Please use our store switcher at the bottom of this page to choose your location. For more information, please see our Shipping & Delivery page.

How can I find out the status of my order? For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

I checked out as a Guest. Can I still track my order? If you have an order you would like to track and you haven't registered, please contact pennycustomercare@shiner.co.uk and they will be able to provide you the latest shipping information.

What’s your return policy? We don’t currently offer exchanges. Orders need to be returned and a new order placed. For more information. please see our Returns & Refunds page.

What payment methods do you accept? We currently accept Paypal, Visa, and Mastercard.

Did my card get charged? When using a credit or debit card your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your banks policies. Please check with your financial institution for more information. 

Can I cancel or change my order once it has been placed? We pride ourselves in processing your order as quickly as possible. Orders are sent to the warehouse generally the same day. Once the order has been received by our warehouse we can no longer cancel or change an order. Please contact pennycustomercare@shiner.co.uk as soon as you realise you need to make a change or cancel and we will try to service this request.

My promo or discount code is not working? We recommend that you check the valid through date to ensure that the promo code is still valid. Promo codes do not work in conjunction with other offers. if the promo code is still valid, please contact pennycustomercare@shiner.co.uk for assistance.

How do I apply a discount toward my order? At the top right of the page you will see “BASKET”. Click on the link and then click “VIEW BASKET”. Once in the Basket, scroll down until you see "DISCOUNT CODE". Type your promo code in this field and click "APPLY COUPON". Once applied, if the promotion is valid you will see in a confirmation at the top of the screen in green writing. The discount code will now be applied at checkout.

Can I combine promo codes/offers? No, promo codes are designated for one and only one order.

Can I expedite my shipping? Currently we do not offer expedited shipping.

The Penny I want shows 'Out of Stock'. How can I order? Boards that are displayed in the list with 'Out of Stock' are sold out. To see when the board might be back in stock, please email pennycustomercare@shiner.co.uk. Currently we do not offer back orders.

What if I have a faulty skateboard? We will only accept an item as faulty if there is a manufacturing fault. This does not include boards damaged due to skating error. We cannot take responsibility for any damage caused by misuse. All boards must be returned in an un-skated and re-sellable condition. If you think you have a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the refund if we deem the item as faulty.