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Shipping & Delivery

WE'VE EXTENDED OUR RETURNS POLICY FOR CHRISTMAS 2020!

PLEASE VISIT OUR UPDATED COVID-19 PAGE FOR UP TO DATE DELIVERY INFORMATION

Due to a high volume of orders, there's currently up to a 5 working day processing delay on shipping your order.
Once processed, you will receive an email with tracking details. Once shipped, normal shipping times apply.
Sorry for the inconvenience, thank you for your patience.

Shipping Services

Standard Rate delivery from €9.99 with 5-10 working day delivery delivery.

Free delivery on all orders over €70 (in selected countries).

We currently ship to the following countries:
Austria, Belgium, Bosnia and Herzegovina*, Bulgaria*, Croatia*, Czechia, Denmark, Estonia, Finland, France, Germany, Greece*, Hungary, Iceland*, Ireland, Italy, Latvia, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland*.

*The standard shipping rate for these countries is €39.99 and we do not offer free shipping options.

 

We currently do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.

 

Tracking

For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

 

If you have any other questions, please email pennycustomercare@shiner.co.uk.

We reserve the right to change the delivery method and postage charge at our own discretion.

 

 

RETURNS

WE'VE EXTENDED OUR RETURNS POLICY FOR CHRISTMAS 2020!

With Christmas just around the corner we want to ensure all of our customers have a hassle-free shopping experience, so we’ve extended our Returns Policy!

Orders placed from the 5th November – 24th December can now be returned up until the 31st January 2021.

HOW TO RETURN YOUR ORDER

If you’re not happy with your order for any reason, please return your items to us within the stated returns period.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please contact our customer care team at pennycustomercare@shiner.co.uk if you require a Returns Form or if you experience any issues in making your return.

Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, Penny reserves the right to deny the return request and refuse to issue the purchaser a credit.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, funds can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at pennycustomercare@shiner.co.uk along with any information and any images outlining any defects or damage.

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, please order replacements online in the usual way.  Once we receive your original items back in the warehouse, the usual returns process applies.